Using Hal in Chat

Two ways to work with Hal

Hal runs in two modes at once.

Always watching. On his own, Hal monitors every client and escalates only what matters — the SIEM and AI SOC roles. You don’t have to ask; the alerts come to you.

Always there to ask. You can also just talk to him. Ask a question in plain English and Hal answers from across every connected source, tenant, ticket, and runbook at once — the Senior Engineer and Knowledge Worker roles.

Asking good questions

• Name the client, and Hal scopes the answer to them.
• Ask for what you actually want — a recommendation, a checklist, a signed report — and he produces it.
• Follow up. Hal keeps the thread’s context, so you can drill in without repeating yourself.

Hal reaches your team through the web portal and, if you connect it, your own Slack workspace.